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Help Videos

Home Page Overview and Menus

This brief video explores the features and menus on the Recorded Books home page.

Updated: Wednesday, June 1, 2016

Home Page Navigation Video

This short video takes viewers on a tour of the website's home page.

Updated: Thursday, April 28, 2016

Quick Search

This video describes the website's Quick Search feature.

Updated: Thursday, April 28, 2016

Create/Delete Cart Video

This short video explains how to create and delete shopping carts.

Updated: Thursday, April 28, 2016

Default Cart Video

This short video discusses the function of the default cart.

Updated: Wednesday, April 27, 2016

Products in a Cart Video

This brief video discusses adding and deleting products in a cart.

Updated: Wednesday, April 27, 2016

Cart Checkout Video

This brief video guides viewers through the checkout process.

Updated: Wednesday, June 1, 2016

Additional Cart Features (Within a Cart)

This brief video explains how to use the additional features within a cart. These features include adding notes to a cart, exporting products to an Excel spreadsheet, moving items to another cart or wishlist, using the product icons in the cart, and sending a cart for approval.

Updated: Tuesday, June 21, 2016

Additional Cart Features (Dashboard)

This video gives a brief summary of the additional features of your shopping cart, which may be accessed through the My Account link to your Dashboard. The video explains how to share carts, send carts, and duplicate carts.

Updated: Tuesday, June 21, 2016

MARC Management Overview Video

This video reviews the MARC records customization process.

Updated: Wednesday, June 1, 2016

Creating a MARC Template for Customization Video

This brief video shows viewers how to create a customized MARC record template.

 

Updated: Wednesday, June 1, 2016

Managing Locations in a Customized MARC Template Video

This short video explains how to set location codes and location names on customized MARC records.

Updated: Wednesday, June 1, 2016

Adding Custom Fields to a MARC Template Video

This short video explains how to add custom fields to a MARC template.

Updated: Wednesday, June 1, 2016

Mapping MARC Custom Fields and System Generated Fields

In this tutorial, we review the MARC Management features used to map MARC locations, MARC custom fields, and system fields to MARC record tag lines.

Updated: Wednesday, June 15, 2016

General Inquiries

Customer service representatives are available Monday through Friday, 8:00 a.m. to 7:00 p.m. (ET), to assist you with any questions you may have.

Call us toll-free in the United States and Canada at 1-877-732-2898.

Mailing Address:
Recorded Books, Inc.
270 Skipjack Road
Prince Frederick, MD 20678

Do you have questions about your order?

Our customer service department is always ready to answer your questions. You can email your questions to customerservice@recordedbooks.com.

Or, if you prefer to speak to a person, you can call us toll-free in the United States and Canada at 1-877-732-2898.

You can also fax questions 24 hours a day to 1-410-535-5499.

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