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Remember you can always call us toll-free in the United States & Canada at 1-800-638-1304 from Monday thru Friday 7:30 am to 9:00 pm, and Saturdays 9:00am to 2:30pm (EST). Or you can fax us 24 hours a day at 1-410-535-5499. Address: Recorded Books, LLC 270 Skipjack Road, Prince Frederick, MD 20678.