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Frequently Asked Questions


Please see the "Help" page for information on additional topics.

Website
How do I search?
Is your website secure?
What are Imprints?
Your Online Account
How do I create an account?
How can I update my information?
Utilizing Your Wishlist
How do I view my Wish List?
How do I add a title to my Wish List?
How do I remove a title from my Wish List?
How do I prioritize my Wish List?



How do I search?
Searches may be performed using the quick search located on the left hand side of the home page, or using the advanced search.

Quick Search
    The quick search allows you to select from the following categories; title, author, narrator, product id, or keyword. The product id is the first five alphanumeric characters listed in a catalog. Valid product IDs include 97119, A2263, and C1693. Searching for a keyword will search product titles, subtitles, descriptions, series names and imprint names.

Advanced Search
    The advanced search is available by clicking the "Advanced Search" link at the top of the page, or under the quick search. The advanced search will allow you to search using multiple criteria such as products with titles including the word "Cat", author name like "Lilian", narrator name like "George", that are audiobooks, and available as cassettes. Selecting the "Check For Alternative Spellings" will broaden the search to include words that may sound like what you've entered but not necessarily be spelled exactly the same. For example, searching for author "Lillian" with the "Check for Alternative Spellings" box next to author checked will return books including those by Lilian Jackson Braun. Go to the Advanced Search now.


Is your website secure?
Yes. By utilizing Secure Socket Layers (SSL) encryption technology, we are able to keep your personal information safe. All your information is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our server.

What are Imprints?


Recorded Books has created groups of audiobooks designed to showcase particular characteristics of the books subject matter, author, or narrator. The Clipper imprint, for example, offers the best in British authors and narrators while the Griot Audio showcases the best in contemporary African-American writing. Recorded Books Inspirational highlights uplifting works that refresh the spirit while Romantic Sounds Audio offers dramatic tales that will sweep you off your feet.

How do I create an account?
Click on My Account (located at the top of the home page)

Click on the Create Account button,

then fill out the form and set up a Username and Password.

Go to Create Account now.

How can I update my personal information?
You can update your personal information at anytime by clicking on the "My Account" link, located at the top of every page of the website, logging on with your Recorded Books Unlimited customer number or username and password, and making any necessary changes.

How do I view my Wish List?
Go to www.recordedbooks.com. Select the "Direct to Consumer" icon from our home page. Click on "My Account" which is located in the upper right-hand corner of the page. Log on using your Customer ID and password. Click on the "View Wishlist" icon located in the middle of the page.

How do I add a title to my Wish List?
Locate the drop down in the upper left-hand corner of the page; you will see the word "Keyword." Click on the arrow to view your search options. Select "Title." Enter the title name in the box located just to the right. If the title is available, it will be displayed. Click on either the title or the image. Click on "Add to Wishlist" which is located under the pricing information. Your selection will then be added to your wish list. To add more titles to your wish list, repeat these steps.

How do I remove a title from my Wish List?
Just click "Remove" under that title's "Options."

How do I prioritize my Wish List?
Using the "Priority" column, click on the number beside the title you wish to prioritize. In the window that pops up, change the number to the desired priority for that title-"1" is highest priority. Click "Set Priority," and the book is prioritized. Recorded Books will ship the book with the highest priority that is in stock and available to ship.

How do Saved Carts Work?
Saving a cart will put the current contents of the shopping cart into a saved cart that is available for retrieval under 'My Account'. This cart will be available for 120 days. When you retrieve a saved cart, the contents will be added to any existing contents of your shopping cart.

                                                                                                                                                         
30-Sep-2014
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You can always call us toll-free in the United States and Canada at 1-877-732-2898 , Monday thru Friday
8:00 am to 7:00 pm (EST). Or you can fax us at 1-410-535-5499.
Recorded Books, Inc., 270 Skipjack Road, Prince Frederick, MD 20678.

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