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JavaScript & Browser issues:

If you are experiencing JavaScript errors or some browser issues, it is most likely that you might be using one of the old versions of Internet explorer or Mozilla Firefox. The latest versions of the browsers have the newer JavaScript engines installed in it.

We recommend you to download the latest browser to experience full functionality and proper display of our web site. You can download the latest browser from below links.

 Internet Explorer,

Mozilla Firefox,

Google Chrome

 

Cookies

It is important that the "cookies" feature is turned on in your browser in order for this site to work properly.

These cookies do not retrieve any information from your hard drive; they are used only to identify you as you browse our site, and to store your ordering information. Please follow these instructions to check to make sure this feature is on.

Check how to turn on cookies feature in Internet Explorer.

In IE7 & IE8. IE9, click on:

'Tools' > 'Options' > 'Privacy' > 'Advanced' > Override automatic cookie handling

Allow First-party cookies and block Third-party cookies. First-party cookies are set by the web site you are actually visiting and some won't work without cookies enabled. Third-party cookies are set by e.g. advertisers on that web site, these are the ones you particularly don't want.

 

Check how to turn on cookies feature in Mozilla Firefox.

Cookies are enabled by default in Firefox. To check your settings:

3.5/3.6:

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.

http://support.mozilla.com/en-US/kb/enabling+and+disabling+cookies

 

Check how to turn on cookies feature in Google Chrome.

Cookies are allowed by default in Google Chrome. But you can have a look at below link if you need further information.

http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

 

Changing font sizes in Microsoft Internet Explorer

In the Internet Explorer, open the page you want to read and hold the ‘ctrl’ button and press the ‘+’

or  ‘-‘  symbol to increase or decrease the text size.

http://www.microsoft.com/enable/training/ie8/webfont.aspx

 

Changing font sizes in Mozilla Firefox

Instructions

1.       From the top menu in Mozilla Firefox, go to "Tools > Options."

  1. Choose the "Content" tab from the list of icons at the top of the "Options" box. From this tab, you can turn the pop-up blocker on or off, change how images load, enable or disable Java systems, change the default language, and change the default fonts Mozilla uses.
  2. Click the arrow in the "Default Font" option and select from the drop-down bracket the font you wish to be displayed. Then choose the size of the font in the same way, from the box at the right
  3. Click "OK." Mozilla will load your preferred fonts and sizes into web pages.

 

Changing font sizes in Google Chrome

Use zoom options in the wrench menu to make everything on a webpage larger or smaller. Follow these steps:

  1. Click the wrench icon tools menuon the browser toolbar. Mac users: If you don't see the wrench icon, go to the menu bar at the top of your screen and click View.
  2. Find the "Zoom" section in the menu and choose one of the following options:
    • Click + to make everything on the page larger.
    • Ctrl and + (Windows and Linux) and and + (Mac).
    • Click - to make everything smaller. You can also use the keyboard shortcuts Ctrl and - (Windows and Linux) and and - (Mac).
    • To go into full-screen mode, click full screen button. You can also use the keyboard shortcuts F11 (Windows and Linux) and -Shift-F (Mac). Click the keyboard shortcut again to exit full-screen mode.

 

 

General Assistance

If you need further assistance you can email: webmaster@recordedbooks.com

Or you can fax us your questions 24 hours a day at
1-410-535-5499

Or, if you prefer to talk to a person, you can always call us toll-free in the United States & Canada at at 1-877-732-2898 from Monday thru Friday 7:30 am to 9:00 pm (EST).

When calling, faxing or e-mailing, please provide the following information, it will help us to diagnose and solve any problems you may be experiencing on the recordedbooks.com web site.

1. What operating system are you using? Windows 95, 98, XP, Windows Vista, Windows 7, Macintosh OS (specify which version), or other (specify other)
2. What type of computer are you using?
3. What was the date/time you experienced the problem?
4. Are you using a modem, or are you accessing from a network?
5. If you are using a modem, what speed is it?
6. What browser and version are you using?
7. How much RAM do you have?
8. What is the problem you are experiencing? Tell us what you did to get to that point, any error messages, and any other information you think might help in determining the problem.