How do I create an account?
On the top right corner of the screen are the Log In and Register links. If you click Log In, you will see "Create an account" in the right column. Clicking there will take you to the same location as the Register link. (If your library already has a website account, your account administrator can add you to the system.) Please provide as much information as possible. The required fields have asterisks next to the field names.
How do I log in?
Click on Log In in the upper right of the screen. A username and password are required. Your username is your email address.
I forgot my password. What do I do?
Click on Log In in the upper right of the screen. Below the Log In button is a link for "Forgotten password." When you click on this, you will be asked to enter your email address. New password instructions will then be emailed to you.
How do I set a budget for my library?
- Log in to your web account and click My Account at the top right of the screen.
- On the My Account navigation bar, click on the My Library tab and select Library Budget on the left. You can set budgets against each of your accounts with Recorded Books.
- Enter the start and end dates for your budget period.
View your remaining budget at any time by returning to My Account and clicking on the Carts, Orders, or My Library tabs.
How do I find the latest releases in audiobooks from Recorded Books?
From the top navigation bar, click Browse. Links to new releases for each quarter are listed here. Most audiobooks are included in our standing order plans (SOPs), but you do not need to be enrolled in an SOP to view or purchase titles.
What’s on sale?
To view current sales, go to Browse → Current Sales. Check this page for discounts on the latest titles and on special collections.
Where do I find resources for language learning?
From the top navigation bar, click on Browse. Language-learning products are located on this page under the Collections link. Click on View Collections and then scroll slightly down the page to click on the Language Learning link. Digital resources for language learning are located under Products → Education. Click on Transparent Language Online to learn more.
Where do I find help for reluctant readers and struggling readers?
From the top navigation bar, click on Browse. Assisted Reading products are located under the Collections link. Click on View Collections and then scroll slightly down the page to click on the Assisted Reading link. These products, which include EarlyReaders, SmartReaders, and SteadyReaders, help struggling and reluctant readers by providing text along with the audiobooks.
What are Hanging Bags, Homework Packs, and Class Sets?
Sometimes referred to as kits, the Hanging Bags, Homework Packs, and Class Sets are available on most of the beginning reader, children's, and young adult titles published by Recorded Books. A Hanging Bag is a vinyl bag designed to be displayed on a hanging rod. It contains the audiobook on CD, a copy of the print book, and a teacher’s guide. The Homework Pack is a hard vinyl box that contains the audiobook on CD, a copy of the print book, and a teacher’s guide. The Class Set is a hard vinyl box that contains the audiobook, 10 copies of the print book, and a teacher’s guide. Kapco Book Protection is included on the paperback print books included in the kits.
How do I order movies on DVD?
From the top navigation bar, click on Products → Entertainment. Scroll down the page for the links to Popular Film & TV Releases and Film Movement.
How do I know what standing order plans (SOPs) my library has enrolled in?
From the Recorded Books home page, scroll down to the middle of the page where your personal portal, a red tile box next to the carousel, shows your account details. There is a direct link here to your SOP listing. Or, on the top right of the screen, click on My Account. This will open your account page, which has navigation tabs just below the search bar. Click on SOPs for a list of all the SOPs in which your library is enrolled. To view the titles for a specific plan, click on Browse → Standing Order Plan Titles.
Where do I find promotional materials for my library?
From the top navigation bar drop-down menus for Products, About Us, and Browse are links to Marketing Materials. Here you will find patron-facing marketing materials.
Where do I find the list of New York Times bestsellers?
The list of New York Times bestsellers is located under Browse → Featured Selections → New York Times Bestsellers.
Where do I go to order replacement CDs?
From the Recorded Books home page, scroll down to the middle of the page where your personal portal, a red tile box next to the carousel, shows your account details. There is a direct link here to order Replacements. Or, from the top navigation bar, click on About Us → Replacements. If you land on the About Us page, scroll down to the Resources link for a connection through to the Replacements page. Enter the ISBN or product number of the replacement you require in the search box and hit enter.The Recorded Books replacement policy is shown directly below this box.
Where do I order accessories?
From the top navigation bar, click on About Us → Resources → Accessories for albums and sleeves for CDs and DVDs.
How do I search for multiple ISBNs?
The preferred method for searching for titles using multiple ISBNs is to copy from a spreadsheet. Copy the column and paste (as plain text, if possible) into the field on the Advanced Search page. Click Search. Depending on your browser, you may be limited to only 100 values per search.
How do I export a search?
Once you have your desired search results, click on Export in the red bar above the product listing. You may select specific products to export or export all the products listed, up to a maximum of 5,000 fields.
What are curated lists and how do I enroll in them
Curated lists are suggested lists of titles that your library does not already own. These lists include titles from the New York Times
Bestsellers, Top Trending Titles, Top 25 eAudio Titles, Top 25 eBook Titles, and Top 25 CD Titles. Follow these easy steps to enroll:
- Go to the My Account pageand click on the Curated Lists tab on the navigation bar.
- Click on the red “enroll” icon to the right of the title and answer the confirmation question to enroll in the list—the icon will then change to green.
- To unenroll, click on the green icon and answer the confirmation question.
Once you enroll, a weekly cart will be created with the titles your library does not already own from the list. Curated list carts will be replaced with a new cart each week, so you don’t need to spend time on cart maintenance.
How do I find the titles that are on hold in my digital collection?
An advanced search will provide results for a specific holds ratio. For example, if you want to see only those titles with 4 or more holds, you can choose that option here. Select the format (eBook or eAudio) in the left-hand column and then the desired holds ratio in the right column. Click Search. You may then export, save the search, or add the items to your cart.
How do I save a search?
Once you have your desired search results, click on Save Search in the red bar above the product listing. You may retrieve the search at any time from the My Account link at the top right of the screen. This link brings you to your account page, where you will find a selection for Saved Searches. From this page, you can edit the name of the search or click on the name of the search results to reopen the list.
How do I set my site preferences so that I will only see one type of format in any search?
In an advanced search, you can always select specific formats. However, if you click My Account on the top right of the screen, your account page will open. On the left below your name and your library name, there is a link to View My Details. Click this and you will see Site Preferences in the left column. From there you can set the default product format for all searches on the website.
How do I share a cart?
If the cart is open, you will see a series of functions for the cart just below the search bar. Click Share & Send. There are two tabs at the top of the new box. Be sure that the Share tab is open. Select a name from the drop-down menu for Select a User and then click on Share Cart. You may share a cart with multiple users.
If you are viewing the list of carts from View All Carts on your account page, you can select which cart to share or send. Sharing the cart will keep it in your cart list, but sending a cart will remove it from your list and add it to the cart list of the person you selected.
How do I have the products in my orders held until all the products are available to be shipped?
During the checkout process, the second step (Shipping Info) has a comment box at the bottom. Please indicate here to hold the order until all the products are available for shipment.
How do I check the status of an order?
From your account page, click on Orders on the navigation menu bar. Under Your Most Recent Orders, you will see the status of each order. Back-ordered items may be listed under a "completed" order, so you must click on individual orders to ensure they have shipped completely. If you have a question regarding the status of an order, our customer service representatives will be happy to help you. They are available to assist you Monday through Friday, 8 a.m. to 5:30 p.m. (ET). You may call toll-free in the United States and Canada at 877-732-2898, send email to firstname.lastname@example.org
, or send a fax to 410-535-5499.
How do I verify the correct tax-exempt status for my library?
On your My Account page, click View My Details on the left-hand column below your name and library name. Then click Library Accounts. A list of your library accounts will appear with the tax status we have on file. If you need to correct a tax status, please contact us at email@example.com
Can I see my order history?
Order history is available from your My Account page. To see your order history, click Orders on the My Account navigation menu.
I don’t see a Check Out button in my cart, just a Send for Approval button. How do I make my purchase?
Click on the Send for Approval button and a new screen will appear. You will be asked to select the name of your library’s Recorded Books web account administrator. This person has the authority to purchase products and check out carts. The account administrator can also change or add any roles for the library’s employees, if needed.
How do I contact someone regarding the website?
Full details for reaching us are located in the main navigation menu in the About drop-down selection. Choose Contact Us. For help using the website, please email firstname.lastname@example.org
How do I contact someone regarding a problem with an order?
Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 7 p.m. (ET). You may call us toll-free in the United States and Canada at 877-732-2898, email us at email@example.com
, or fax us at 410-535-5499.
Updated: Tuesday, January 7, 2020