Library Administrators

Library Administrators

What are the differences between the various user roles?
               Admin:
        Adds personnel and sets their roles.
               Buyer:         May build and check out a cart.
               Approver:   Approves carts that have been sent to them and can check out.
               Selector:    May build a cart and send or share it with others within the library to                                                                       approve and purchase.

How do I assign user roles?   
Click the My Account link at the top right of the screen to open the Dashboard. Select the tab for My Library. All users for your library will be shown with their respective roles. As an administrator, you may delete, edit, or add users. Administrators may also email any of the users from this page to alert them to changes to their user roles. To add a new user, scroll to the bottom of the list and click on Add New User. Complete the fields on the new page—title, first name, last name, email, and password. Click Submit.

How do I set a budget for my library?

  1. Log in to your web account and click My Account at the top right of the screen.
  2. On the My Account Dashboard, click on the My Library tab and select Library Budget on the left. You can set budgets against each of your accounts with Recorded Books.
  3. Enter the start and end dates for your budget period.
View your remaining budget at any time by returning to the My Account Dashboard and clicking on the Carts, Orders, or My Library tabs.

How do I know which standing order plans (SOPs) my library has enrolled in?
On the top right of the screen, click on My Account. This will open your account's Dashboard. Click on SOPs on the Dashboard menu for a list of all the SOPs in which your library is enrolled. To view titles for a specific plan, click Browse → SOPs → Standing Order Plan Titles.

What are curated lists and how do I enroll in them?
Curated lists are suggested lists of titles that your library does not already own. These lists include titles from the New York Times Bestsellers, Top Trending Titles, Top 100 eAudio Titles, Top 100 eBook Titles, and Top 100 CD Titles. Follow these easy steps to enroll:
  1. Go to the My Account Dashboard and click on the Curated Lists tab on the dashboard navigation bar.
  2. Click on the red “enroll” icon to the right of the title and answer the confirmation question to enroll in the list—the icon will then change to green. 
  3. To unenroll, click on the green icon and answer the confirmation question.
Once you enroll, a weekly cart will be created with the titles your library does not already own from the list. Curated list carts will be replaced with a new cart each week, so you don’t need to spend time on cart maintenance.

Can I see my order history? 
Order history is available from your account's Dashboard. Click on Orders from the Dashboard menu for your order history.

How do I verify the correct tax-exempt status for my library?
From your account's Dashboard, click on My Account on the Dashboard menu. Then click on Library Accounts on the left column. A list of your library accounts will appear with the tax status we have on file. If you need to correct a tax status, please contact us at customerservice@recordedbooks.com.

How can I edit my shipping or billing address?
To change your shipping or billing address, go to your account's Dashboard and click on the My Account link on the Dashboard menu. In the left column are links for changing or editing your shipping and billing addresses.

How do I contact someone regarding the website?
Full details on how to contact us are located on the Contact link in the footer of this website. For help using the website, please email webmaster@recordedbooks.com.

How do I contact someone regarding a problem with an order?
Full details on how to contact us are located on the Contact link in the footer of this website. Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 7 p.m. (ET). You may call us toll-free in the United States and Canada at 877-732-2898, email us at customerservice@recordedbooks.com, or fax us at 410-535-5499.
 

Updated: Monday, September 10, 2018

General Inquiries

Customer service representatives are available Monday through Friday, 8:00 a.m. to 5:30 p.m. (ET), to assist you with any questions you may have.

Call us toll-free in the United States and Canada at 1-877-732-2898.

Mailing Address:
Recorded Books, Inc.
270 Skipjack Road
Prince Frederick, MD 20678

Do you have questions about your order?

Our customer service department is always ready to answer your questions. You can email your questions to customerservice@recordedbooks.com.

Or, if you prefer to speak to a person, you can call us toll-free in the United States and Canada at 1-877-732-2898.

You can also fax questions 24 hours a day to 1-410-535-5499.

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