What are the differences between the various user roles?
Adds personnel and sets their roles.
May build and check out a cart.
Approves carts that have been sent to them and can check out.
May build a cart and send or share it with others within the library to approve and purchase.
How do I assign user roles?
Click the My Account link at the top right of the screen to open the Dashboard. Select the tab for My Library. All users for your library will be shown with their respective roles. As an administrator, you may delete, edit, or add users. Administrators may also email any of the users from this page to alert them to changes to their user roles. To add a new user, scroll to the bottom of the list and click on Add New User. Complete the fields on the new page—title, first name, last name, email, and password. Click Submit.
How do I know what standing order plans (SOPs) my library has enrolled in?
On the top right of the screen, click on My Account. This will open your account's Dashboard. Click on SOPs on the Dashboard menu for a list of all the SOPs in which your library is enrolled. To view titles for a specific plan, click Browse → SOPs → Standing Order Plan Titles .
Can I see my order history?
Order history is available from your account's Dashboard. Click on Orders from the Dashboard menu for your order history.
How do I verify the correct tax-exempt status for my library?
From your account's Dashboard, click on My Account on the Dashboard menu. Then click on Library Accounts on the left column. A list of your library accounts will appear with the tax status we have on file. If you need to correct a tax status, please contact us at firstname.lastname@example.org
How can I edit my billing or shipping address?
To change your shipping or billing address, go to your account's Dashboard and click on the My Account link on the Dashboard menu. In the left column are links for changing or editing your shipping and billing addresses.
How do I contact someone regarding the website?
Full details on how to contact us are located on the Contact link in the footer of this website. For help using the website, please email email@example.com
How do I contact someone regarding a problem with an order?
Full details on how to contact us are located on the Contact link in the footer of this website. Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 7 p.m. (ET). You may call us toll-free in the United States and Canada at 877-732-2898, email us at firstname.lastname@example.org
, or fax us at 410-535-5499.
Updated: Tuesday, May 8, 2018