Service Management For Dummies

Product Number: EB00056536
Released: Aug 19, 2013
Business Term: Purchase
ISBN: #9780470529089
Publisher: For Dummies
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Description

A plain-English guide to managing IT from the customer's perspective -Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business -Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices -This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

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Series: For Dummies
Original Publish Date: May 11, 2009

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