Conflict is going to be part of your life-as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even-sometimes-to be grateful for it. She teaches how to: *Cultivate the mirror-like quality of attention as your base *Identify the three personal conflict styles and determine which one you fall into *Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them *Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations
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