Customer Mania!

It's Never Too Late to Build a Customer-Focused Company
eAudio - unabridged
Audio (5.48 hours)
Product Number: Z100133872
Released: Feb 12, 2018
Business Term: Purchase
ISBN: #9780743544962
Narrator/s: Ken Blanchard
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Description

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service-creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience-and their customers.

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Original Publish Date: Nov 01, 2004

All formats/editions

CD
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Narrator(s): Ken Blanchard
Product Number CT070
Released: Jul 06, 2005
Business Term: Purchase
ISBN: #9781419343339
eAudio
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Narrator(s): Ken Blanchard
Product Number Z2933
Released: Mar 28, 2011
Business Term: Purchase
ISBN: #9781449892517
eBook
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Product Number EB00569519
Released: Sep 25, 2014
Business Term: 1 Year
Publisher: Free Press
ISBN: #9780743273497

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