Coaching, Counseling and Mentoring Second Edition

How to Choose and Use the Right Technique to Boost Employee Performance
Product Number: EB00723574
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814430101
Publisher: AMACOM
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Description

Coaching, counseling, and mentoring can dramatically improve employee productivity and satisfaction. But there's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counseling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. Coaching, Counseling & Mentoring provides helpful tools like self-assessments and real-life scenarios, and gives managers specific, practical guidance on using these techniques to improve the performance of all their people.This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. This is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

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Author(s): Florence M. Stone
Original Publish Date: Jan 03, 2007

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eAudio
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Author(s): Florence M. Stone
Narrator(s): Becky Parker
Product Number Z100137456
Released: Feb 22, 2018
Business Term: Purchase
Publisher: Gildan Media, Inc
ISBN: #9781469067186

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