Managing Knock Your Socks Off Service

Product Number: EB00723586
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814432051
Publisher: AMACOM
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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back-and those who don't soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today's empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: * Find and retain service-oriented people * Understand customer needs, expectations and desires * Build a service vision * Design a user-friendly service delivery process * Involve and inspire employees * Recognize and reward good performance The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company's biggest asset.

Author(s): Chip R. Bell, Ron Zemke
Original Publish Date: May 01, 2013

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Author(s): Chip R. Bell, Ron Zemke
Narrator(s): Sean Pratt
Product Number Z100102499
Released: Oct 13, 2015
Business Term: Purchase
Publisher: Gildan Media, Inc
ISBN: #9781469028125

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