Managing Knock Your Socks Off Service

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Author(s): Chip R. Bell, Ron Zemke
Original Publish Date: May 01, 2013
Product Number: EB00723586
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814432051
Publisher: AMACOM
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Description

You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company's frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: - Find and retain service-oriented people - Understand customer needs, expectations, and desires - Build a service vision - Design a user-friendly service delivery process - Involve and inspire employees - Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

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eAudio
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Author(s): Chip R. Bell, Ron Zemke
Narrator(s): Sean Pratt
Product Number Z100102499
Released: Oct 13, 2015
Business Term: Purchase
Publisher: Gildan Media, Inc
ISBN: #9781469028125

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