Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Product Number: EB00723603
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814432822
Publisher: AMACOM
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Description

If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty.In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy and returning customers. Things such as:- Expressing genuine interest- Offering sincere compliments- Sharing unique knowledge- Conveying authentic enthusiasm- Providing pleasant surprises- Delivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in this invaluable guide, you can take the customer service experience you offer from ordinary to extraordinary.

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Author(s): Steve Curtin
Original Publish Date: Jul 19, 2013

All formats/editions

CD
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Author(s): Steve Curtin
Narrator(s): Sean Pratt
Product Number CA0145
Released: Mar 26, 2014
Business Term: Purchase
ISBN: #9781490604978
eAudio
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Author(s): Steve Curtin
Narrator(s): Sean Pratt
Product Number Z07768
Released: Mar 01, 2014
Business Term: Purchase
ISBN: #9781490605098

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