Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Product Number: EB00723607
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814432990
Publisher: AMACOM
Please log in to view pricing

Description

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

x-large
Author(s): Renee Evenson
Original Publish Date: Oct 15, 2013

All formats/editions

CD
x-large
Author(s): Renee Evenson
Narrator(s): Rose Itzcovitz
Product Number CA0358
Released: Apr 23, 2014
Business Term: Purchase
ISBN: #9781490617121
eAudio
x-large
Author(s): Renee Evenson
Narrator(s): Rose Itzcovitz
Product Number Z08050
Released: May 01, 2014
Business Term: Purchase
ISBN: #9781490617008

Sign up for our email newsletter