Win the Customer

70 Simple Rules for Sensational Service
Product Number: EB00724919
Released: May 04, 2018
Business Term: 26 Circ
ISBN: #9780814436257
Publisher: AMACOM
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Description

Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission * Make every employee a customer service agent * Create an environment in which exceptional service experiences can happen * Humanize customer service, virtually and in person * Find a way to say "yes" even when the answer is "no" * Ask fewer questions-and provide more answers * Use words that win customers * Empower employees to find innovative solutions * Learn from your critics * Exploit your customer's pain points, but never the customer * Allow for random acts of WOW-they're often the most memorable * And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.

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Author(s): Flavio Martins
Original Publish Date: Sep 23, 2015

All formats/editions

CD
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Author(s): Flavio Martins
Narrator(s): Don Hagen
Product Number CA0472
Released: Aug 17, 2016
Business Term: Purchase
ISBN: #9781501928901
eAudio
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Author(s): Flavio Martins
Narrator(s): Don Hagen
Product Number Z12453
Released: Aug 01, 2016
Business Term: Purchase
ISBN: #9781501928789

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