Customer Service Training 101

Quick and Easy Techniques That Get Great Results, Third Edition
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Author(s): Renee Evenson
Original Publish Date: Dec 14, 2017
Product Number: EB00723780
Released: Apr 15, 2018
Business Term: 26 Circ
ISBN: #9780814438923
Publisher: AMACOM
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Description

If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and—if necessary—overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:- Creating positive first impressions- Speaking and writing effectively- Listening attentively- Identifying needs- Making customers feel valued- Confidently handling customer complaints- And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.

All formats/editions

CD
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Author(s): Renee Evenson
Narrator(s): Sandra Burr
Product Number BN12310
Released: Dec 12, 2017
Business Term: Purchase
Publisher: Brilliance Audio
ISBN: #9781543640694

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