For Dummies

Product Number: EB00671753
Released: May 26, 2016
Business Term: Purchase
ISBN: #9781119239321
Publisher: For Dummies
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Your all-access guide to reaping the benefits of has a rapidly expanding influence over the way companies across the globe interact with their clientele. Written by insiders with years of experience in customer relationship management (CRM) solutions, For Dummies gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so much more. A customizable, on-demand CRM solution, allows businesses to organize and manage all of their customer information-leads, opportunities, contacts, accounts, cases, and solutions-in one place. Whether you're a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize's capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly. -Customize the new user interface with apps, widgets, and tools -Prospect leads, drive sales, and provide outstanding customer service -Manage contacts, identify opportunities, and analyze your results -Collaborate with colleagues using Chatter If you're new to or an existing user looking for the latest tips and tricks to maximize its potential, this friendly guide has you covered.

Author(s): Liz Kao, Jon Paz
Series: For Dummies
Original Publish Date: Apr 07, 2016

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