Assessing Organizational Performance in Higher Education

Product Number: EB00671223
Released: May 24, 2016
Business Term: Purchase
ISBN: #9781119308218
Publisher: Jossey-Bass
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The book provides a full complement of assessment technologies that enable leaders to measure and evaluate performance using qualitative and quantitative performance indicators and reference points in each of seven areas of organizational performance. While these technologies are not new, applying them in a comprehensive assessment of the performance of both academic and administrative organization in higher education is a true innovation. Assessing Organizational Performance in Higher Education defines four types of assessment user groups, each of which has unique interest in organizational performance. This offers a new perspective on who uses performance results and why they use them. These varied groups emphasize that assessment results must be tailored to fit the needs of specific groups, that “one-size-fits-all” does not apply in assessment. An assessment process must be robust and capable of delivering the right information at the right time to the right user group. 

Author(s): Barbara A. Miller
Original Publish Date: May 10, 2016

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