Ignore Your Customers (and They'll Go Away)

The Simple Playbook for Delivering the Ultimate Customer Service Experience
eAudio - unabridged
Audio (5.27 hours)
Product Number: Z100149292
Released: Jan 14, 2020
Business Term: Purchase
ISBN: #9781400214945
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Description

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time. When it comes to delivering great customer service and customer experience, many companies miss the mark. But there's no reason this should include you and your company. Ignore Your Customers (and They'll Go Away) spells out, step by step, how to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational, often hilarious, tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants, relates hands-on adventures about assessing and improving customer service in various industries. You'll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how the company delivers "wow" customer service. From Richard Branson, you'll learn how Virgin brands deliver authentic customer service (avoiding what Branson calls "Stepford Customer Service") and Branson's secrets for turning social media attackers into brand promoters. Drawing on a wealth of stories personally assembled from today's most innovative and successful companies, including Amazon, Cleveland Clinic, Drybar, USAA Insurance, and The Ritz-Carlton Hotel Company, Solomon reveals what it takes to turn a ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

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Author(s): Micah Solomon
Original Publish Date: Jan 14, 2020

All formats/editions

CD
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Author(s): Micah Solomon
Product Number BN15269
Released: Jan 14, 2020
Business Term: Purchase
Publisher: Brilliance Audio
ISBN: #9781799709626
eBook
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Author(s): Micah Solomon
Product Number EB00756908
Released: Jan 14, 2020
Business Term: 26 Circ
ISBN: #9781400214938

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