A refreshing antidote to traditional feelgood, inspirational business ethics texts, this audiobook presents an unorthodox yet practical way for resolving the right-versus-right conflicts that every manager faces. When making tough professional decisions, managers often use personal values as a touchstone-which is not always effective. Defining Moments reveals an alternative approach that will help listeners tackle the more complex and troubling question of what to do when doing the right thing will not fix the problem.
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