People Skills

How to Assert Yourself, Listen to Others, and Resolve Conflicts
Product Number: EB00576294
Released: Sep 25, 2014
Business Term: 2 Year
ISBN: #9781439188347
Publisher: Touchstone
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Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution. A wall of silent resentment shuts you off from someone you love...You listen to an argument in which neither party seems to hear the other...Your mind drifts to other matters when people talk to you...? People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: - How to get your needs met using simple assertion techniques - How body language often speaks louder than words - How to use silence as a valuable communication tool - How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Author(s): Robert Bolton
Original Publish Date: Nov 24, 2009

All formats/editions

Author(s): Robert Bolton
Narrator(s): Jonathan Todd Ross
Product Number Z100136310
Released: Feb 12, 2018
Business Term: 2 Year
ISBN: #9781508229285

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