A business communications consultant and author of the personal development bestseller When the Little Things Count . And They Always Count, Barbara Pachter is a renowned expert on conflict management. Confrontation is inevitable, and in today's fast-paced world, dealing with these conflicts in positive, constructive ways is essential. Pachter provides techniques and strategies that will help listeners resolve conflicts so that all sides are satisfied. "This is one of the best self-help books ever written."-Larry King
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