Ken Blanchard, whose popular business strategy books have combined sales of more than 15 million copies, takes a look at how to keep customers happy. Blanchard and his co-authors share lessons from Yum! Brands, the corporate parent of Kentucky Fried Chicken, Pizza Hut, Taco Bell, and other thriving franchises. Yum! has found ways to keep its annual turnover rate remarkably low-and keep its customers highly satisfied.
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by Ken Blanchard, Cynthia Olmstead, Martha Lawrence
by Ken Masugi
by Harry Paul, John Britt, Ed Jent, Ken Blanchard
by Ken D. Foster
by Fred Reichheld, Rob Markey
by Jim Cockrum
by Jim Mccormick, Maryann Karinch
by Jeffrey W. Hayzlett, Jim Eber
by Jon Gordon, Ken Blanchard
by Ken Blanchard, Phil Hodges
"The principal author's experience as a leadership trainer and visionary is obvious in this audio. His ideas are overpowering in their depth and relevance to the most important challenges in today's service industries. Ken Blanchard's matter-of-fact reading underscores his comfort with these principles, no doubt fine-tuned through writing his bestselling ONE MINUTE MANAGER books and his consulting with some of the world's largest corporations. In this sequel to Raving Fans, the authors tell how any retail manager can empower low-wage troops to serve customers sincerely and creatively. The ideal retail manager is humble, receptive, collaborative, empowering, and, most of all, respectful toward every team member. This should be essential music for the ears of anyone wanting to manage in retail. T.W. 2005 Audie Award Finalist (c) AudioFile 2005, Portland, Maine"
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