Customer Mania!

It's Never Too Late to Build a Customer-Focused Company
eAudio - unabridged
Audio (5.53 hours)
Product Number: Z2933
Released: Mar 28, 2011
Business Term: Purchase
ISBN: #9781449892517
Narrator/s: Ken Blanchard
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Ken Blanchard, whose popular business strategy books have combined sales of more than 15 million copies, takes a look at how to keep customers happy. Blanchard and his co-authors share lessons from Yum! Brands, the corporate parent of Kentucky Fried Chicken, Pizza Hut, Taco Bell, and other thriving franchises. Yum! has found ways to keep its annual turnover rate remarkably low-and keep its customers highly satisfied.


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Customer Mania!
Product Number: BX00001685
Product Number:Z2933
Product Number:CT070

All formats/editions

Narrator(s): Ken Blanchard
Product Number CT070
Released: Jul 06, 2005
Business Term: Purchase
ISBN: #9781419343339
Narrator(s): Ken Blanchard
Product Number Z100133872
Released: Feb 12, 2018
Business Term: Purchase
ISBN: #9780743544962
Product Number EB00569519
Released: Sep 25, 2014
Business Term: 1 Year
Publisher: Free Press
ISBN: #9780743273497

Professional reviews

"The principal author's experience as a leadership trainer and visionary is obvious in this audio. His ideas are overpowering in their depth and relevance to the most important challenges in today's service industries. Ken Blanchard's matter-of-fact reading underscores his comfort with these principles, no doubt fine-tuned through writing his bestselling ONE MINUTE MANAGER books and his consulting with some of the world's largest corporations. In this sequel to Raving Fans, the authors tell how any retail manager can empower low-wage troops to serve customers sincerely and creatively. The ideal retail manager is humble, receptive, collaborative, empowering, and, most of all, respectful toward every team member. This should be essential music for the ears of anyone wanting to manage in retail. T.W. 2005 Audie Award Finalist (c) AudioFile 2005, Portland, Maine"

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