The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg
eAudio - unabridged
Audio (0.88 hours)
Product Number: Z100149621
Released: Apr 01, 2019
Business Term: Purchase
ISBN: #9781469070605
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Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

Author(s): Deb Duncan, Todd Duncan
Original Publish Date: Apr 01, 2019

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