Service Failure

The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
CD - unabridged
Audio (5 discs)
Product Number: CA0124
Released: Mar 22, 2013
Business Term: Purchase
ISBN: #9781470346836
Narrator/s: Joe Geoffrey
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The president of Toister Performance Solutions, Jeff Toister has dedicated more than 20 years to helping companies improve customer service. Service Failure breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards.


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Service Failure
Product Number: BX00023038
Product Number:Z036428
Product Number:CA0124

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Author(s): Jeff Toister
Narrator(s): Joe Geoffrey
Product Number Z036428
Released: Mar 01, 2013
Business Term: Purchase
ISBN: #9781470346959