Service Failure

The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
eAudio - unabridged
Audio (5.65 hours)
Product Number: Z036428
Released: Mar 01, 2013
Business Term: Purchase
ISBN: #9781470346959
Narrator/s: Joe Geoffrey
Please log in to view pricing


The president of Toister Performance Solutions, Jeff Toister has dedicated more than 20 years to helping companies improve customer service. Service Failure breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards.


Please login to view pricing, or register now
Service Failure
Product Number: BX00023038
Product Number:Z036428
Product Number:CA0124

This title is part of (or scheduled to be part of) the following subscriptions:

RBdigital Audiobooks - Adult Bestseller Collection
RBdigital Unlimited Audiobooks - US Collection
RBdigital Unlimited Audiobooks - Corporate Core Collection
RBdigital Unlimited Audiobooks - Canada Collection
RBdigital Unlimited Audiobooks - Platinum Curriculum Collection - HE

All formats/editions

Author(s): Jeff Toister
Narrator(s): Joe Geoffrey
Product Number CA0124
Released: Mar 22, 2013
Business Term: Purchase
ISBN: #9781470346836

Sign up for our email newsletter