The president of Toister Performance Solutions, Jeff Toister has dedicated more than 20 years to helping companies improve customer service. Service Failure breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they should. With this knowledge - and Toister's corrective actions - businesses can reap immediate rewards.
This title is part of (or scheduled to be part of) the following subscriptions:
Click the Download button to download a copy of the MARC file.
Enter your FTP details below to send the MARC export file via FTP.
by Jeff Toister
by Jeff D. Opdyke
by Jeff Fromm, Marissa Vidler
by Jeff Hoffman, David Finkel
by Joe Vitale
by Todd Henry
by Joe Vitale, Ihaleakala Hew Len
by Jeremy Goldman
by Laurence Vincent
by Ron Zemke, Claire Raines, Bob Filipczak
by Azim Jamal, Harvey McKinnon
by Addison Wiggin
Sign up for our email newsletter