High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce
CD - unabridged
Audio (5 discs)
Product Number: CA0152
Released: Sep 30, 2013
Business Term: Purchase
ISBN: #9781470378936
Please log in to view pricing


In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment- lashing out at those that don' t. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive- and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: - Six major customer trends and what they mean for your business - Eight unbreakable rules for social media customer service - How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content - The rising power of self-service- and how to design it properly - How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide- online and off.


Please login to view pricing, or register now
High-Tech, High-Touch Customer Service
Product Number: BX00025940
Product Number:CA0152
Product Number:Z07097

You can find this title in the following lists:

All formats/editions

Author(s): Micah Solomon
Narrator(s): Micah Solomon, Sean Pratt
Product Number Z07097
Released: Sep 01, 2013
Business Term: Purchase
ISBN: #9781470378813
Author(s): Micah Solomon
Narrator(s): Sean Pratt, Micah Solomon
Product Number Z100154593
Released: Sep 06, 2019
Business Term: Purchase
Publisher: Gildan Media, Inc
ISBN: #9781469025292
Author(s): Micah Solomon
Product Number EB00724848
Released: May 04, 2018
Business Term: 26 Circ
Publisher: AMACOM
ISBN: #9780814417911