The Zappos Experience

5 Principles to Inspire, Engage, and WOW
CD - unabridged
Audio (7 discs)
Product Number: BN6156
Released: Aug 05, 2014
Business Term: Purchase
ISBN: #9781480595873
Narrator/s: Joseph Michelli
Publisher: Brilliance Audio
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"ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it-and how you can do it in your industry. The Zappos Experience takes you through-and beyond-the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years-with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit-create bedrock company values Make it Effortlessly Swift-deliver a customer experience with ease Step into the Personal-connect with customers authentically S T R E T C H-grow people and products Play to Win-play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can't help but succeed. Zappos has woven these five key components into a seamless strategy that's the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. "

Professional reviews

"The author was a radio talk show host before he studied psychology and started writing books, so his delivery is authentic and clear as he describes how the online shoe retailer keeps employees and customers happy. He sounds like a company insider as he recounts Zappos' meteoric growth and details five intuitive organizational principles. One of these principles requires that new hires be a good fit for the company's culture; they want employees who will work well with others, have a heartfelt commitment to excellence, and are willing to integrate their personal lives into their careers at Zappos. Michelli and narrator Tom Parks provide the kind of vocal energy that makes these lessons sound real--operating principles that everyone can use to make themselves feel more fulfilled and connected with like-minded people. T.W. © AudioFile 2016, Portland, Maine"

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