Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
CD - unabridged
Audio (6 discs)
Product Number: CA0145
Released: Mar 26, 2014
Business Term: Purchase
ISBN: #9781490604978
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When asked what their work entails, most employees list the duties or tasks associated with their job roles. Very few refer to the true essence of their job, their highest priority at work: to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-- and transactional service does not make a lasting positive impression or inspire loyalty. Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and more than 200 examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

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All formats/editions

Author(s): Steve Curtin
Narrator(s): Sean Pratt
Product Number Z07768
Released: Mar 01, 2014
Business Term: Purchase
ISBN: #9781490605098
Author(s): Steve Curtin
Product Number EB00723603
Released: Apr 15, 2018
Business Term: 26 Circ
Publisher: AMACOM
ISBN: #9780814432822

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