Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
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Author(s): Renee Evenson
Original Publish Date: May 01, 2014
eAudio - unabridged
Audio (6.82 hours)
Product Number: Z08050
Released: May 01, 2014
Business Term: Purchase
ISBN: #9781490617008
Narrator/s: Rose Itzcovitz
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Description

It' s not the work that' s so hard-- it' s the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks. There' s no escaping problematic personalities. And there' s no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-- and put your career on an unstoppable upward trajectory. Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including: - 325 phrases that lead to constructive conflict-resolution conversations - 20 challenging coworker behaviors, with specific phrases and actions for dealing with each - 10 difficult boss personality types, with guidelines for working through problems with each - Tips for recovering from blunders you may have caused yourself - A five-step process for turning bad situations into positive ones - Nonverbal communication skills to back up your words - " I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships - " Why This Works" and " Something to Think About" sections that clarify tactics Don' t get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.

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Powerful Phrases for Dealing with Difficult People
Product Number: BX00030128
Product Number:CA0358
Product Number:Z08050

This title is part of (or scheduled to be part of) the following subscriptions:

RBdigital Unlimited Audio - Pub Library - Canada Collection
RBdigital Audio - Pub Library - Adult Bestseller Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Platinum Collection
RBdigital Unlimited Audio - Pub Library - US Collection
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All formats/editions

CD
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Author(s): Renee Evenson
Narrator(s): Rose Itzcovitz
Product Number CA0358
Released: Apr 23, 2014
Business Term: Purchase
ISBN: #9781490617121
eBook
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Author(s): Renee Evenson
Product Number EB00723607
Released: Apr 15, 2018
Business Term: 26 Circ
Publisher: AMACOM
ISBN: #9780814432990