With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep discerning customers coming back for more, businesses can't just offer good, or even great, customer service . they have to knock customer's socks off! Written and read in the same accessible and humorous style that made this book a classic, this indispensable guide tells listeners how to provide better service than their customers have ever imagined.
This title is part of (or scheduled to be part of) the following subscriptions:
Click the Download button to download a copy of the MARC file.
Enter your FTP details below to send the MARC export file via FTP.
by Charles Wetherall
by Joseph L. Badaracco
by Gordon Livingston
by Ilchi Lee
by John Steinbeck
by Anatoli Boukreev, G. Weston DeWalt
by Dominic Dodd, Ken Favaro
by Leonard Mlodinow
by Paul G. Stoltz, Ph.D., Erik Weihenmayer
by Michael F. Roizen, Michael Crupain, Ted Spiker
by James Van Praagh
by Michael Levine
Sign up for our email newsletter