"We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line. "
You can find this title in the following lists:
Click the Download button to download a copy of the MARC file.
Enter your FTP details below to send the MARC export file via FTP.
by Nassim Nicholas Taleb
by David J. Lieberman
by Peter D. Schiff
by Charlene Li
by Fraser P. Seitel, John Doorley
by Art Markman
by Robert Owen Carr, Dirk Johnson
by Arthur Herman
by Peter S. Cohan
by Bill Bartlett
by Ori Brafman, Rod A. Beckstrom
Sign up for our email newsletter