Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Click the Download button to download a copy of the MARC file.
Enter your FTP details below to send the MARC export file via FTP.
by Ken Blanchard
by Gary Burnison, Ken Blanchard
by Jon Gordon, Ken Blanchard
by Ken Blanchard, Spencer Johnson
by Ken Blanchard, Bob Nelson
by Tommy Spaulding, Ken Blanchard
by Ken Blanchard, Steve Gottry
by Ken Blanchard, Patricia Zigarmi, Drea Zigarmi
by Ken Blanchard, Don Hutson, Ethan Willis
by Ken Blanchard, Dana Robinson, James C. Robinson
Sign up for our email newsletter