Win the Customer

70 Simple Rules for Sensational Service
eAudio - unabridged
Audio (6.57 hours)
Product Number: Z12453
Released: Aug 01, 2016
Business Term: Purchase
ISBN: #9781501928789
Narrator/s: Don Hagen
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"Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission - Make every employee a customer service agent - Create an environment in which exceptional service experiences can happen - Humanize customer service, virtually and in person - Find a way to say "yes" even when the answer is "no" - Ask fewer questions-and provide more answers - Use words that win customers - Empower employees to find innovative solutions - Learn from your critics - Exploit your customer's pain points, but never the customer - Allow for random acts of WOW-they're often the most memorable - And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans."


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Win the Customer
Product Number: BX00051005
Product Number:Z12453
Product Number:CA0472

This title is part of (or scheduled to be part of) the following subscriptions:

RBdigital Audio - Pub Library - Adult Bestseller Collection
RBdigital Unlimited Audio - Pub Library - US Collection
RBdigital Unlimited Audio - Corporate Core Collection
RBdigital Unlimited Audio for Higher Education
RBdigital Unlimited Audio - Healthcare - Adult Collection
RBdigital Unlimited Audio - Pub Library - Canada Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Platinum Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Gold Collection
RBdigital Audio - World-Wide Library Collection

You can find this title in the following lists:

All formats/editions

Author(s): Flavio Martins
Narrator(s): Don Hagen
Product Number CA0472
Released: Aug 17, 2016
Business Term: Purchase
ISBN: #9781501928901
Author(s): Flavio Martins
Product Number EB00724919
Released: May 04, 2018
Business Term: 26 Circ
Publisher: AMACOM
ISBN: #9780814436257

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