After a stint as a policeman, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists, and he became the FBI's lead international kidnapping negotiator. Here he takes you inside the world of high-stakes negotiations, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles-- counterintuitive tactics and strategies-- you too can use to become more persuasive in both your professional and personal life, giving you the competitive edge in any discussion.
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