Difficult Conversations

Craft a clear message, Manage emotions and Focus on a solution
CD - unabridged
Audio (2 discs)
Product Number: BN10189
Released: Nov 08, 2016
Business Term: Purchase
ISBN: #9781531836627
Narrator/s: Jonathan Yen
Publisher: Brilliance Audio
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

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