Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns
CD - unabridged
Audio (6 discs)
Product Number: BN11140
Released: Nov 07, 2016
Business Term: Purchase
ISBN: #9781536623734
Narrator/s: Christopher Prince
Publisher: Brilliance Audio
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Description

"Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits "Practical, inspiring, and powerful. You will never look at your conversations the same way again." -SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand "An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life." -SENATOR JOHN F. KERRY"

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