Truth at Work

The Science of Delivering Tough Messages
Author(s): Mark Murphy
CD - unabridged
Audio (6 discs)
Product Number: BN12146
Released: Aug 15, 2017
Business Term: Purchase
ISBN: #9781543639926
Narrator/s: Michael Anthony
Publisher: Brilliance Audio
Please log in to view pricing


"Have you ever found yourself talking to someone who just couldn't or wouldn't hear the truth, no matter how many different ways you tried to explain it? Or maybe you couldn't tell someone what you were really thinking because you knew it would lead to conflict? Organizations thrive when everyone speaks the truth. Productivity and innovation increase when staff members speak, hear, and accept hard truths. But most people fear confrontation and simply avoid the tough talks-especially in the workplace. New York Times bestselling author Mark Murphy has spent his career studying this issue, and found that 80 to 90 percent of all workers-from entry-level staff to the C-suite-simply avoid conversations they foresee as awkward or confrontational. But speaking the truth doesn't have to hurt. Today's most effective professionals know how to deliver tough messages to employees, coworkers, bosses, and customers without causing anger, resentment, or defensiveness. In Truth at Work, Murphy gives you the science and techniques for having what he calls Truth Talks. Readers will learn to: - Understand the Truth-Killers: How psychological phenomena like cognitive dissonance and the Dunning-Kruger effect cause people to deny, resist, or attack the truth. - Focus on the Facts: People will hear your tough message and make a "corrective leap" when you use the F.I.R.E. Model to drop all the emotional baggage, judgment, and negative energy. - Start a Conversation, Not a Confrontation: Starting tough talks by launching into a speech only makes people defensive. So, the I.D.E.A.S. Script creates a 5-part dialogue that fosters deep discussion, not reciprocated diatribe. - Use Structured Listening: When talking to emotional or illogical people, the Structured Listening approach helps you calmly and logically control tough conversations. Whether you manage a small team or lead a Fortune 500 company, you can drive remarkable business success by seizing the power of Truth at Work. "