Management Lessons from Mayo Clinic

Inside One of the Most Admired Service Organizations
CD - unabridged
Audio (10 discs)
Product Number: BN12447
Released: Oct 31, 2017
Business Term: Purchase
ISBN: #9781543663716
Narrator/s: Gary Regal
Publisher: Brilliance Audio
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Description

"Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman: - Demonstrate how a great service brand evolves from the core values that nourish and protect it - Extrapolate instructive business lessons that apply outside healthcare - Illustrate the benefits of pooling talent and encouraging teamwork - Present a proven prescription for creating sustainable service excellence Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service."

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