The Joy of Conflict Resolution

Transforming Victims, Villains and Heroes in the Workplace and at Home
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Author(s): Gary Harper
Original Publish Date: May 20, 2004
Product Number: EB00644987
Released: Mar 11, 2016
Business Term: Purchase
ISBN: #9781550923957
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Description

All you need to understand the dynamics of conflict—and the joy of resolution The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

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