Say the Magic Words

eAudio - unabridged
Audio (3.50 hours)
Product Number: Z10009202
Released: Sep 01, 2008
Business Term: Purchase
ISBN: #9781593163358
Narrator/s: Matilda Novak
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It takes more than good social skills to get what you want from your child's teacher, your hairdresser, mechanic, hotel reservation agent and more. Encounters that were once simple are now like mini-excursions to a foreign land. Say The Magic Word is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need--and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work--and their advice is entertaining and unnervingly candid.

Author(s): Lynette Padwa
Genre: Self Help

Professional reviews

"The people we deal with every day--doctors, hotel clerks, waiters, and mechanics--all WANT to be effective and helpful, says the author in this enlightening and smartly read audio lesson. Surveying people in a range of service industries, she got the inside scoop on what people in those professions need for them to want to do the best job possible. The optimistic message is made even more positive and entertaining by Matilda Novak's upbeat reading. It encourages listeners not to be pushy or entitled. Compliments and appreciation will do wonders with most service workers, along with being clear in communicating reasonable preferences. T.W. (c) AudioFile 2005, Portland, Maine"

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