In order to take Zappos.com, the online shoe retailer, from the brink of bankruptcy to the height of financial success, CEO Tony Hsieh had to reinvent corporate culture. By making customer service the focus of the company and by helping employees achieve professional and personal growth, Hsieh established a new corporate model in which the application of the science of happiness can bring financial-as well as emotional-success to the corporate environment. In Delivering Happiness, Hsieh draws on his varied experience in business and life-from starting a worm farm to turning Zappos into a $1 billion a year online retailer-to demonstrate how focusing on the happiness and success of those around you can lead you to your own. "An uplifting tale of entrepreneurial success, personal growth, and redemption."-Publishers Weekly
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by Jim Loehr, Tony Schwartz
by Tony Hendra
by Tony Beshara
by Tony Hillerman
by Tony Dungy, Nathan Whitaker
by Tony Carlson
by Joe Vitale
by Tony Dungy
by Tony DiTerlizzi
"Zappos boss Tony Hsieh shares the lessons he's learned during a long entrepreneurial career, encouraging other companies to share his goal of "delivering happiness." Hsieh aims for a conversational style, both in writing and narration. He's not a polished reader, but the strength of his anecdotes comes through. Hsieh has a dry, self-deprecating wit as he tells about his business successes and failures going back to a worm farm and a button-making venture in his youth. Business listeners will be most interested in how he turned around Zappos, but even his worm farm story could yield a few hints. The audio includes a business school conversation and bits from employees and partners. J.A.S. (c) AudioFile 2010, Portland, Maine"
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