Service Level Manager

Careers in IT service management
Author(s): John Sansbury
Original Publish Date: Aug 04, 2017
Product Number: EB00781027
Released: Nov 05, 2019
Business Term: Purchase
ISBN: #9781780172965
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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.