IT Service Management

Support for your ITSM Foundation exam
Product Number: EB00779977
Released: Oct 31, 2019
Business Term: Purchase
ISBN: #9781780173207
Please log in to view pricing

Description

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples. With this book you'll quickly gain understanding of the basic principles, terminology and benefits of service management.

x-large
Original Publish Date: Apr 08, 2016

Sign up for our email newsletter