Customer Obsessed

A Whole Company Approach to Delivering Exceptional Customer Experiences
eAudio - unabridged
Audio (7.22 hours)
Product Number: Z14513
Released: Jul 21, 2018
Business Term: Purchase
ISBN: #9781980005889
Narrator/s: Tim Andres Pabon
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"GET AHEAD OF THE CUSTOMER EXPERIENCE CURVE Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success-Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era. Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience. It offers more than outward-facing prescriptive actions, providing a whole company approach to redefine what it means to be customer-focused and achieve higher levels of success. See how some of today's biggest brands translate data into customer moments, design systems to recognize opportunities to interact, and keep everyone on the same page to deliver personalized experiences. The framework inside gives you all you need to create a customer-obsessed culture where you can: Prioritize people over technology to connect with employees, partners, and customers on a more powerful level Access every critical metric in your business from your phone, from anywhere in the world, through a simple dashboard Reach into the cloud and see customer sentiment, know how customers found your brand, and predict what will keep them engaged Lead with transparency to earn respect and support from your team and clarify executive decision making Create exceptional customer experiences with insights from a CEO who's been on the forefront of the cloud revolution and business transformation for 15 years. Through practical advice and real-world examples, Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business. "


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Customer Obsessed
Product Number: BX00072855
Product Number:CA0589
Product Number:Z14513

This title is part of (or scheduled to be part of) the following subscriptions:

RBdigital Audio - Pub Library - Adult Bestseller Collection
RBdigital Unlimited Audio - Pub Library - US Collection
RBdigital Unlimited Audio - Healthcare - Adult Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Silver Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Platinum Collection
RBdigital Unlimited Audio - Corporate Core Collection
RBdigital Unlimited Audio for Higher Education
RBdigital Audio - World-Wide Library Collection
RBdigital Unlimited Audio - Higher Ed - Curriculum - Gold Collection

You can find this title in the following lists:

All formats/editions

Author(s): Eric Berridge
Narrator(s): Tim Andres Pabon
Product Number CA0589
Released: Aug 10, 2018
Business Term: Purchase
ISBN: #9781980006008
Author(s): Eric Berridge
Product Number EB00685846
Released: Oct 09, 2016
Business Term: Purchase
Publisher: Wiley
ISBN: #9781119326069

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